Thank you for trusting The Dog House with some information about you and/or your dog(s).

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I would like to assure you that I take that trust seriously and I want you to know how I use your information and why.

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I only hold data provided to us by you. I only keep data that is necessary to run the grooming salon in an efficient manner.

The Dog House DOES NOT share any customer data or information with any third parties for marketing purpose.

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In The Dog House, the following information is stored on a dog grooming card:

• Any details you have given to me about yourself, such as your name, phone numbers, and e-mail address’.

• Details you have given to me about your dog, such as, his/her name, age, breed, colour, gender etc.

• Details of what I have done to your dog as part of the grooming process – blades, combs used, where I have scissored, nails trimmed, date of the visits etc.

• Any traits/likes or dislikes of your dog, such as, sensitive feet etc.

• Your dog`s temperament within the salon – good, nervous, hard, tendency to bite etc.

• Any medical problems that either, you make us aware of, or that we find as part of the Grooming process, such as (lumps, bumps, warts, heart murmur etc.)

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These details are kept in hard copy (filed alphabetically by dogs` name) and are locked away each night. 

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Your name, dogs name, your address, and contact numbers are entered into the form to enable me to contact you about appointments, to advise when your dog is ready, send cards, in case of emergency, etc.

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Your name and contact number along with your dog’s name are also stored on my mobile phone (only for regular clients), again to enable me to contact you for the above reasons. No other details are held on my mobile phone about you and my mobile phone is kept safe and secured by the available security settings on the device.

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You can also ask to view your card at any time. If you move away from the area, you are welcome to take your card with you to give it to your new groomer or you can destroy it.

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Any non-returning customer cards will be destroyed within 3 years of non-attendance to the salon.

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Our website:

 I may use your personal information in the following way:

• to respond to enquiries made by yourself

• to send appointment reminders via email and text message

• to send vouchers and promotions

• to ask you for reviewing us

• for market research purpose

• for record keeping purpose

• to deal with enquiries and complaints

• to contact you in connection with your appointment, dog collection or drop off, cancellations or rescheduling

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Occasionally pictures of your dog may be taken, both before and after, as well as sometimes during the groom, these are for business purposes, mainly social media and on our business pages.

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Please let me know if you do not give consent for photos of your dog to be used.

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I use Wix for my website, Facebook and Instagram as social media platforms.